Refund policy

Return and Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received, unused, with any original tags, components, accessories, instructions, and original packaging. You will also need the receipt or other proof of purchase.

To request a return, please contact us before sending the item back:

Email: info@actufurniture.com
Phone: (213) 266-7811

If your return is accepted, we will provide return instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.

Authorized returns should be sent to:

14909 Summit Dr.
Eastvale, CA 92880
United States

Return Shipping Costs

For non-defective returns, customers are responsible for return shipping costs.

For damaged, defective, or incorrect items, ACTU will provide replacement parts whenever reasonably possible and cover return shipping costs when applicable.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is damaged or defective, if parts are missing, or if you receive the wrong item. We will evaluate the issue and work with you to make it right.

Please retain the product and its original packaging while the issue is being reviewed. We may request photographs or other information to help evaluate the problem.

Exceptions and Non-Returnable Items

Gift cards and items clearly identified as “Final Sale” and non-returnable at the time of purchase cannot be returned.

Promotional or discounted items that are not specifically identified as Final Sale remain subject to this 30-day return policy.

Please contact us if you have questions about the return eligibility of a specific item.

Exchanges

If you would like a different item, color, or size, please contact us first. When an exchange cannot be processed directly, the fastest option is to return the original item and, after the return is accepted, place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us:

Email: info@actufurniture.com
Phone: (213) 266-7811